Refund Policy

Boukme Refund & Exchange Policy

At Boukme, we want you to love every purchase. If you're not completely satisfied, we offer hassle-free refunds, exchanges, and replacements for damaged or defective items.

1. Returns & Refunds

Eligibility

• Items must be unworn, unwashed, and in original condition (with tags attached).

• Proof of purchase (order number/receipt) is required.

• Final sale items (e.g., clearance, undergarments) are non-refundable.

Timeframe

• Refund requests must be made within 14 days of delivery.

• Processing time: 3–5 business days after we receive your return.

How to Return

1. Email us at service@boukme.com with:

   • Your order number

   • The item(s) you’re returning

   • Reason for return

2. We’ll send a prepaid return label (if eligible).

3. Ship the item back within 7 days of approval.

Refund Method

• Refunds are issued to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

2. Exchanges

Do You Offer Exchanges?

✅ Yes! You can exchange for a different size or color (subject to availability).

How to Exchange

1. Email service@boukme.com with:

   • Your order number

   • The item you want to exchange

   • Your preferred replacement

2. We’ll provide a return label and process the exchange once received.

3. If the new item costs more, you’ll pay the difference. If it’s cheaper, we’ll refund the balance.

⚠ Note: Exchanges must be requested within 14 days of delivery.

3. Damaged or Defective Items

If you receive a faulty, damaged, or incorrect item, we’ll replace it at no extra cost.

What to Do

1. Contact us within 48 hours of delivery at service@boukme.com with:

   • Your order number

   • Photos/videos of the damage or defect

   • A brief description of the issue

2. We’ll review and send a free replacement or issue a refund.

3. You may need to return the defective item (we’ll cover shipping).

4. FAQ

Q: How long does a refund take?

A: Once we receive your return, processing takes 3–5 business days. Bank processing times may vary.

Q: Can I return an item without a receipt?

A: We require an order number or proof of purchase for all returns.

Q: What if my return is lost in transit?

A: We recommend using tracked shipping. Boukme is not responsible for lost returns.

Q: Do you offer store credit?

A: Yes! If preferred, we can issue store credit instead of a refund.

Need Help?

For any questions about returns, exchanges, or damaged items, email us at:
📧 service@boukme.com
(We respond within 24 hours on business days.)

Thank you for shopping with Boukme! We appreciate your trust and are committed to making your experience seamless. 💛